Get the most out of your experience with us by getting familiar with our Frequently Asked Questions.
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💜 General FAQ
It’s so easy to change your password. Go to your settings (there is a little arrow pointing down next to your name on the upper right corner), then change your Password in “Login Information.” You can also use the “Forgot Password?” feature if you forget your password.
Check your inbox! You got an invoice in your email inbox right after you purchased the product
Hair Growth Lab is our old brand name. We’re currently transitioning to our new name Hairqare (with a Q). If you want to learn more about the rebrand, make sure to visit our blog where we’ve explained everything there is to know.
So what is HairQare?
HairQare is a platform and a movement that provides holistic beauty and wellness education around hair and fights the misinformation around haircare currently disseminated by industry conglomerates. The 14 Day HairQare Challenge is our introductory program to the world of hairqare. For those looking to continue their journey after completing the Challenge, we offer a transformation program called Hair Growth Lab.
💜 Haircare Challenge FAQ
During the Challenge you might come across ingredients such as cetyl alcohol, dimethicone, or quaternium-22. Understandably, you wonder if they are the same as ingredients listed on the Blacklist (for example SD alcohol 40, atearyl methicone and quaternium-15). The answer is no, they are not the same.
We’ve listed the ingredients and their known synonyms in the Blacklist so you can rest assured that if an ingredient has a different name, it is actually a different ingredient.
💜 Hair Growth Lab FAQ
It is generally advised to avoid sulphates on your strands as much as you avoid them on your scalp. If you’re utilizing Shampoo A, Shampoo B or any other shampoo from our Luxury Haircare Formulation Guide, you can always add more gentle surfactants (like coco-glucoside or soap nuts) to boost the cleansing power of your shampoo. You can also get cleansing benefits from your conditioner, which contains emulsifiers that break down the oils in your hair without stripping the strands.
You should use enough oil so that it can soak into your hair but not drip. It’s important that there’s enough oil to fill in the pores of your cuticles. High-porosity profiles will require more oil during the pre-shampoo step.
💜 Haircare Collective FAQ
The Hair Growth Lab program has everything for a full hair transformation, including all our popular resources that students love.
💜 Luxury Haircare Formulation Guide FAQ
- Firstly, your pH test strips may not be working correctly. You can test them with a few drops of lemon juice which should give you a pH of 2-2.5.
- Secondly, the pH of your water is higher, meaning that you would need more lemon juice to effectively balance your shampoo.
- Thirdly, you might have added slightly too much surfactant causing the shampoo to have a higher pH. This would have then required you to use more lemon to bring the pH of your formulation to the right level.